Shipping & Returns

Ready in 10 minutes — and delivered to your door quickly.

Shipping

• Orders are processed within 1–2 business days.
• Delivery takes 2–3 business days after dispatch.
• You will receive tracking information as soon as your order has been shipped.
• Free shipping on national orders over €150 or €300 for international orders

Hair Extensions Return Policy

1. Returning Hair Extensions

At our online store, the quality, hygiene, and safety of our customers are our top priorities. Since hair extensions are a personal care product that may come into direct contact with the hair and scalp, we do not accept returns of hair extensions for hygienic reasons, and they cannot be exchanged or refunded once the order has been delivered.

This policy applies to all hair extensions, regardless of whether the product has visibly been used or not. Once an order has left our warehouse, we can no longer guarantee the hygienic quality and safety of the product after it has been returned.

2. Checking Your Order Upon Delivery

We recommend checking your order immediately after receiving it. Please verify that:

• the correct product and colour have been delivered;
• the packaging is undamaged;
• there are no manufacturing defects or signs of damage during shipping.

If there is a problem with your order, please contact our customer service within 14 days of receiving your order at info@tenminuteweft.com. Please include your order number and, if possible, attach clear photos showing the issue.

3. Exceptions

A return or other solution may only be offered if:

• the wrong product was delivered by us;
• the product arrived demonstrably damaged;
• there is a clear manufacturing defect.

Complaints will always be assessed individually. A product that has been opened, applied, worn, washed, treated, or used in any way is not eligible for a return or other solution.

4. Cancelling an Order

Would you like to cancel your order? Please contact us as soon as possible. If the order has not yet been processed or shipped, we will try to accommodate the cancellation.

Once the order has been shipped, it can no longer be cancelled or returned due to the hygienic nature of the product.

5. Contact

Do you have any questions about your order or this return policy? Please contact our customer service at info@tenminuteweft.com. We are happy to help.

Thank you for your understanding and trust.